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Hi, how can we help you?
Knowledge base
- How can I pay my invoices?
- Are there any costs if I terminate or cancel my contract prematurely?
- Can I also pay my invoice using a QR code?
- Can I pay my invoice by credit card/postcard?
- Why don't I get an invoice?
- Why was my internet line blocked?
- Why have I received a reminder?
- I can no longer find my invoice!
- How can I change my billing address?
- I received an invoice despite having cancelled my contract!
- Is there an activation fee?
- Can I view and download my invoices online?
- Despite registering my credit card, my invoice is not paid automatically!
- Despite registering for eBill, my invoice is not paid automatically!
- Can I also pay my invoice using a QR code?
- Why don't I get an invoice?
- Why was my internet line blocked?
- When do I have to pay the invoice?
- Can I pay my invoice by credit card/postcard?
- Can I pay my invoice by eBill?
- Can I pay my invoice by direct debit (LSV)?
- I received an invoice despite having cancelled my contract!
- I can't find my invoice anymore!
- Internet router not returned or defective – charges
- Can I pay my open invoice immediately?
- How do I change the payment method?
- Why was my credit card charged twice?
- Does my Teleboy TV subscription renew automatically?
- Where can I redeem my voucher / coupon?
- Can I pause my Teleboy subscription?
- How do I delete my account?
- How do I change my email address?
- How can I unsubscribe from the newsletter?
- Forgotten or would like to change the password
- Why have I not received a confirmation email after registering or resetting my password?
- Will I get a new e-mail address for Teleboy or can I keep my old one?
- Can a contract be transferred to another person?
- How do I register a Teleboy account?
- What are the termination periods for Teleboy products?
- Where can I view my Teleboy subscriptions and account data?
- How can I use Teleboy on my TV?
- Can I use Teleboy TV abroad or via VPN?
- On how many devices can Teleboy be used?
- What is Chromecast and how do I set it up?
- What is the quality of Teleboy's TV streams?
- Does Teleboy TV cost anything?
- Can I upgrade my Plus, Comfort or MAX subscription to Teleboy TV?
- Why can't I watch on TV with my subscription?
- What is the Community?
- Which channels does Teleboy offer and where can I find the channel list?
- How fast does my internet need to be for TV?
- Are programmes available in dual-channel sound?
- Setting up the «Clear Speech» function
- Why can't I see a FullHD (1080p) stream?
- The best TV streaming boxes for the Teleboy TV app
- Does Teleboy offer Teletext?
- Turn off subtitles for downloads on iPhone
- Activate subtitles on Teleboy TV
- Can I watch Netflix via Teleboy TV?
- Can I upgrade my Teleboy TV subscription to Teleboy Home?
- What happens to my saved recordings when my subscription expires?
- How do I cancel my Teleboy TV subscription?
- Do I need a Teleboy Internet subscription for Teleboy TV?
- How do I find my Teleboy App version on the TV?
- Check and update the Teleboy App – all devices
- Can I upgrade my Plus, Comfort or MAX subscription to Teleboy Home?
- Why is programme information missing from the EPG?
- Manage & Remove Registered Devices
- I have a subscription but Replay isn't working – what should I do?
- Why can't I watch a program in Replay?
- Image flickering during video streams
- The sound is not in sync on the Apple TV Box
- Teleboy says I'm not in Switzerland, but that's not true. Why?
- Apple TV Box: I hear a sound twice
- I can't find Teleboy on my Amazon / Android TV stick
- My recording or download does not work
- Computer: Player window remains black or displays error messages
- The beginning or end of my recording is missing
- My App or Chromecast crashes regularly
- A wrong programme was recorded
- What to Do if Your Recording or Download Isn’t Working?
- Account blocked due to too many streaming requests
- I have ordered or renewed a subscription on iTunes, but I still only have access to the free service
- Broadcasts take too long to load and are not played back
- Computer: Internet Explorer 11 lacks some features
- I get the message: Update of the app required
- Error message 1852797029
- An error message is displayed on my TV
- Teleboy app cut off on TV – disable overscan
- I see the message «You are Blocked» – what can I do?
- Fix audio and video issues in the Teleboy TV app
- Replay TV advertising: What has changed since 2022 – and what's new for 2025
- What happens to my existing TV subscription?
- When will the new replay advertising be introduced?
- Is the new skip ad function worth it for me?
- What is changing about Teleboy-TV`s offer?
- What options are there to avoid replay advertising in the future?
- On which TV channels is replay advertising shown?
- Why is the new replay advertising being introduced?
- Which types of replay advertising are available?
- Does Replay Advertising also affect recordings and downloads?
- What is the difference between Serafe and GT12?
- How can I record and download programmes?
- Webplayer: How can I activate and deactivate serial recording?
- What is the resolution of the downloads?
- How many recordings can I store in my account?
- When will the recordings be deleted?
- Series recording does not work
- Servus TV Germany
- How to Delete One or Multiple Recordings at Once
- Can I transfer my Teleboy TV recordings to a new Apple device?
- Series recording: activate, manage and troubleshoot
- Can I control the AppleTV app with a third-party remote control (Harmony, Samsung, etc.) and if so, how?
- How do I set up Apple TV?
- Which versions of Apple TV are supported by Teleboy?
- My TV screen is not responding. What can I do about it?
- How do I set up an Apple ID?
- Using Teleboy via AirPlay
- Apple Siri Remote
- Where can I find my Apple ID?
- Search on Apple devices with tvOS 16 (Teleboy app version 6.x)
- Set up Apple TV Box
- How do I log in to Apple TV with my Teleboy subscription?
- Set restrictions on Apple TV
- Find account via Apple ID
- I cannot find Teleboy on my Android TV
- Which Android TV set-up boxes does Teleboy recommend?
- My picture is juddering on Android TV
- Chromecast with Google TV: Cannot find the Teleboy app
- How to install Teleboy on Android TV
- Why is my Android set-up box (e.g. Formuler Z) not supported for Teleboy TV?
- Setting up the Nokia TV Streaming Box
- How to log in on Android TV
- FAQ: What is the Nokia Streaming Box 8000?
- All about Fire TV: A brief introduction
- How to install Teleboy on Amazon Fire TV
- How to install Teleboy on Amazon Fire TV Stick
- How to install Teleboy on Fire TV
- Installing Teleboy on the Nokia Android TV Streaming Box
- Installing Teleboy on the Nokia TV Box (Version 8000)
- Teleboy Android TV – Beta Version (May 2025)
- What are the current routers that are offered?
- Where is Teleboy Home available?
- My router is broken after lightning strike
- Router return – Address & deadline
- Which network does Teleboy use for Internet?
- Is optical fibre also available via SAKnet?
- How long is the minimum contract period for Teleboy Home?
- How long does it take to get my Teleboy Home up and running?
- Can I exchange my router for a newer model?
- I canceled my subscription—can I reverse it?
- Why can't I change my subscription?
- Changing Your Internet Plan – Frequently Asked Questions
- What is Teleboy Home and what speeds are offered?
- What is an OTO-ID and where can I find it?
- What is a NSN (connection identification number) and where can I find it?
- Internet access setup: DSL and fiber optics
- Can I adjust my Teleboy Home to a different speed?
- Can I cancel the cable connection?
- Where is Teleboy Home available?
- How can I report a move?
- What types of sockets are there?
- Change of provider - What needs to be considered (Internet)
- Fiber Installation – What you need to know
- Read the Binding ID / identification number with your router
- DSL: Activation page is displayed – what to do?
- Fibre optic: Activation page is displayed – what should I do?
- How do I set up my DSL FRITZ!Box with Teleboy?
- How do I set up my FritzBox ?
- Can I also use my own router for Teleboy ?
- Setting Up the FRITZ!Box (DSL & Fiber Optic)
- Can I use your Fritz!Box router in bridge mode?
- Activate 10 Gbit/s internet speed with XGS router
- When will routers and Apple TV be shipped?
- Do I Get a Public IP Address at Teleboy?
- Starting up the router before activation
- Setting up a new DSL connection with Teleboy – here's how it works
- Setting up your Phone (FRITZ!Box Router)
- Setting up your Phone (Zyxel Router)
- If the existing fixed network number is taken over, will the previous provider be automatically terminated?
- Can any SIP client be used for telephoning?
- What are the call rates for landline telephony?
- Can I keep my fixed network contract with another provider?
- How can I cancel Teleboy Festnetz?
- My new Teleboy Mobile SIM card does not connect to the mobile network
- What is an "eSIM"?
- How long does it take to receive my SIM card and activate my Teleboy Mobile subscription?
- Where can I find my PIN and PUK?
- Where can I find the SIM number (ICCID number)?
- Does Teleboy offer an eSIM or a SIM card for the Apple Watch?
- I can neither send MMS nor use mobile data. What can I do?
- How do I block my SIM card?
- I have lost or damaged my SIM card. What do I have to do?
- Do Teleboy SIM cards support the Mobile-ID feature?
- Can I take my number with me to Teleboy Mobile?
- Where can I see the status of my number transfer / porting?
- Do I have to cancel my current cell phone contract myself?
- How can I activate my camera to confirm my identity?
- Why do I have to provide identification?
- Can I choose my own number with Teleboy Mobile?
- Can I order multiple mobile subscriptions / phone numbers?
- Change of provider - What needs to be considered (Mobile)
- End of MMS Service
- Distinguishing Between Business and Personal Mobile Numbers
- Can I order a prepaid phone card for Teleboy?
- Sunrise shuts down 3G – What does it mean for me?
- How do I check if my device is affected by the 3G shutdown?
- 0906 numbers
Any questions left?
Simply contact us using one of the following options:
Chat Mail WhatsApp Hotline: 0848 444 888(Our service hours are Monday - Friday from 9 a.m. to 6 p.m.)