Setting up a new DSL connection with Teleboy – here's how it works

A new line activation is required if there is no active DSL connection at your address yet – for example if you have so far only used a coaxial cable (Sunrise/UPC) or if a DSL line has never been in use.

ℹ Note
Unlike a simple provider switch, a new line activation requires the telephone line to be physically activated first – this requires an on-site visit by a qualified electrician.

How a new line activation works

1Order your internet subscription with Teleboy

During the order process, you specify your desired activation date.

2Teleboy registers the line with Swisscom

Teleboy places the order for your requested date. Swisscom determines the definitive activation date.

3Email with confirmed activation date

This email also contains the line transfer data for the electrician (terminal block and handover point/UP & UPK).

4Arrange an electrician

The electrician's visit must take place before the activation date. You arrange the electrician yourself – not Teleboy.

5Swisscom activates the line

From the activation date, your internet is active. You can connect and set up your router.

6Set up your router

The setup guide is available at teleboy.ch/setup.

The electrician – what you need to know

1You arrange the electrician yourself

Teleboy does not provide an electrician. Tip: Find an electrician for internet activation

2Visit before the activation date

Only once the electrician has enabled the telephone socket can Swisscom activate the line on the agreed date.

3Costs are borne by the customer

The costs are not included in your Teleboy subscription and are billed directly by the electrician. The average cost is between CHF 120 and 150.–.

⚠ Important
If the electrician's visit does not take place in time before the activation date, the line cannot be activated as planned.

Frequently asked questions

I'm switching from another provider – do I still need an electrician?
If there is already an active DSL connection at your address, an electrician is generally not required. A new line activation is only necessary if no active line exists yet.

How long does it take until activation?
This depends on Swisscom's availability. You will receive the definitive date by email from Teleboy as soon as Swisscom has confirmed it.

What happens on the activation date?
You don't need to do anything at home. Swisscom activates the line remotely. Once the activation is complete, you can connect and set up your router.

For any questions: www.teleboy.ch/en/contact