What are the termination periods for Teleboy products?

You want to cancel one of your Teleboy subscriptions? Here is an overview of the minimum terms and cancellation periods – depending on the product and subscription type.

Short answer: for subscriptions billed monthly – TV, Mobile and landline – a notice period of 60 days to the end of a month applies, with no minimum term. For the Internet subscription, a minimum term of 12 months applies in addition.

Internet

1Minimum term: 12 months

Unless otherwise agreed, the minimum term is 12 months. The subscription starts when Teleboy activates it.

2After that: 60 days to the end of a month

Once the minimum term has expired, you can cancel with a notice period of 60 days to the end of a month. Example: cancellation submitted on 30 June – the 60-day period ends in August, so the subscription ends on 31 August.

TV

1No minimum term – 60 days to the end of a month

The TV subscription can be cancelled at any time from the start of the contract, with a notice period of 60 days to the end of a month. Example: cancellation submitted on 30 June – the subscription ends on 31 August.

Landline

1No minimum term – 60 days to the end of a month

The landline subscription can be cancelled at any time from the start of the contract, with a notice period of 60 days to the end of a month. It can only be booked in combination with a Teleboy Internet subscription and ends automatically as soon as the Internet subscription is terminated.

Mobile

1No minimum term – 60 days to the end of a month

The mobile subscription can be cancelled at any time from the start of the contract, with a notice period of 60 days to the end of a month. Submit your cancellation early enough so that it takes effect at the desired month end.

2Roaming packages: excluded

Roaming packages follow the prepaid logic. They are excluded from these cancellation terms and do not need to be cancelled.

⚠ Important
For number porting: do not submit a separate cancellation to Teleboy or your number will be lost. Instead, request porting from your new provider – the Teleboy subscription will then be terminated automatically in time.

Prepaid products and add-ons

1Cancel: at least 24 hours before expiry

Products and add-ons that are paid in advance as a standalone product for a fixed term are automatically renewed for the same term at a charge when they expire – unless you cancel them at least 24 hours before expiry.

2Example

Booked on 14.03. – the paid term runs until 13.04. To prevent the product from renewing, cancel it by 12.04. at the latest.

TV in the Internet Combi subscription

1Ends with the Internet subscription

If the TV subscription is part of your Internet package, it ends automatically as soon as the Internet subscription is terminated. The notice periods above apply to the Internet subscription.

Submitting a cancellation

1Online in the customer area

You can cancel your Teleboy subscriptions directly in the customer area at my.teleboy.ch/en/service/. There you will find an overview of all current subscriptions.

2Or by registered letter

Alternatively, by registered letter sent within the notice period to: Teleboy AG, Abteilung Abos, Seestrasse 513, 8038 Zürich.

⚠ Important
If you cancel before the minimum term has expired or for a date that was not agreed, the subscription ends when the minimum term expires or on the next possible cancellation date. A refund of the subscription fee is excluded. A minimum term agreed differently in the order confirmation remains reserved.

ℹ Legal basis
Our General Terms and Conditions, section 4.3, are decisive.

✓ Done!
Cancellation successfully submitted. For any questions, contact us via the contact form.