Changing Your Internet Plan – Frequently Asked Questions

Why & when

Why is Teleboy changing my plan without asking me?

Your current internet plan is an older offer that we can no longer maintain technically. To ensure you stay reliably connected, we are automatically migrating you to a current plan. This is not an isolated case – we are migrating all customers on this plan together. You received a notification by email in advance so you can prepare for the change.

When exactly will my plan be changed?

The change will take place 30 days after the information email we sent you. The exact date is stated in that email. Until then, your current plan will continue as usual.

ℹ Note

Didn't receive an email? Please check your spam folder. If it's not there either, contact customer support with your registered email address – we'll sort it out for you straight away.

Costs & options

My price is changing – why am I paying more now?

With the new plan you get 100 Mbit instead of the previous 10 Mbit – ten times the bandwidth. The new monthly fee of CHF 34.90 reflects this significantly higher performance. Compared to other providers who often charge considerably more for similar speeds, this is a fair price.

Is there a cheaper alternative to the new plan?

Yes, there is. If 100 Mbit isn't the right fit for you, we're happy to offer you a 25 Mbit plan for CHF 31.90 per month. For everyday browsing, streaming and general use, that's a solid option. Contact customer support – we'll find the best solution for you together.

Can I cancel the plan change completely?

You can have the planned plan change reversed by customer support.

⚠ Important

Cancelling the product change does not mean your previous plan will remain active – the 10 Mbit plan is no longer available. This is different from cancelling your entire internet subscription. We recommend getting in touch so we can find the best solution for you together.

Technology & process

Do I need new hardware or a technician visit for 100 Mbit?

In most cases, no changes to your connection are necessary. However, your modem or router must support 100 Mbit connections. If you're unsure, just drop us a message – we're happy to check that for you.

Why can't I decline the change myself in the Cockpit?

The change cannot currently be reversed via the Cockpit. If you have questions about the planned plan change or would prefer a different option, simply contact customer support directly – we're happy to help you personally.