Why can't I watch a program in Replay?

Introduction

The Replay feature is a great way to catch up on missed shows. If you're having trouble using the Replay, there could be several reasons. This article provides solutions and tips.

Troubleshooting Steps

1. Check the Replay option:
   • Check in the settings in the Player to see if Replay is enabled. If you no longer see an option for Replay, it is already enabled.
2. Consider the subscription start:
   • Note that the Replay storage can only be filled with shows for legal reasons after the subscription has started. You can only watch and record shows that aired after the start of your subscription. One week after the start of the subscription, the last 7 days will always be available to you.
3. Contact Support:
   • If the problem persists, please contact Support.

Frequently Asked Questions

• Why can't I see older programs in Replay?
  The Replay storage only fills up with shows starting at the beginning of your subscription.
• How long are the shows available in Replay?
  After one week of subscription, you can always see the last 7 days in Replay.

Important Note

• Tip: Make sure your internet connection is stable to ensure the best Replay experience.