We are here to help!
Enter your search term here...
New support ticket
Check ticket status
Help for Teleboy TV
How can I receive Teleboy?
How fast does my Internet have to be?
What channels does Teleboy offer?
Does Teleboy cost anything?
On how many devices can Teleboy be used?
See all 9 articles
Recordings / Downloads
How can I record and download programmes?
How many recordings can I store in my account?
What is the resolution of the downloads?
How can I activate and deactivate serial recording?
When will the recordings be deleted?
A wrong programme was recorded
The beginning or end of my recorded programme is missing
I can't watch a show on replay
My recording or download is not working
Computer: Player window remains black or displays error messages
See all 14 articles
Teleboy Plus / Comfort
What happens to my saved recordings when my subscription expires?
How can I pay at Teleboy?
How do I change the payment method?
I ordered or renewed a subscription at iTunes, but I still only have access to the free service . What happened?
Why was my credit card charged twice?
See all 9 articles
Can I control the AppleTV app with a third-party remote control (Harmony, Samsung, etc.) and if so, how?
My TV screen is not responding. What can I do about it?
How do I set up Apple TV?
How do I set up an Apple ID?
Which versions of Apple TV are supported by Teleboy?
Help for Internet & landline telephony
General Teleboy Home
What is Teleboy Home and what speeds are offered?
Where is Teleboy Home available?
Can I adjust my Teleboy Home to a different speed?
What are the current routers that are offered?
Can I cancel the cable connection?
See all 7 articles
Invoices / Payment
Are connection fees charged in addition to the package fees?
How can I pay the bill?
Can I upgrade my Plus or Comfort subscription to Teleboy Home?
How long does it take to get my Teleboy Home up and running?
An activation code is required when loading a page. What can I do?
When will routers and Apple TV be shipped?
Can I get an e-mail address from Teleboy?
Can I also use my own router for Teleboy ?
My DSL-Internet should be switched on today, but does not work
Is a bridge mode possible with the Fritz!Box Fon WLAN 7360?
How do I set up my DSL FritzBox?
What is an OTO-ID and where can I find it?
Is optical fibre also available via SAKnet?
How do I set up my FritzBox ?
If the existing fixed network number is taken over, will the previous provider be automatically terminated?
Where can I find more information about Wingo? (FAQ)
Account & Subscription Management
How can I unsubscribe from the newsletter?
How do I change my password?
I forgot my password. How do I reset it?
How do I change my email address?
How do I delete my account?