Why can't I change my subscription?

If you want to change your subscription in the Teleboy customer cockpit – e.g. adjust Internet speed or add the Skip-Ad option for TV – this is of course possible.

ℹ Note
Sometimes a change may not be available due to technical restrictions, especially for products that are not yet active or for recent adjustments. Each product shows a "next possible change date" in the customer center.

When can I adjust my subscription again?

TV subscription:

·In processing

From the start date.

·Active & ordered within last 24h

Possible after 24 hours.

·Already cancelled

No changes possible.

Internet subscription:

·In processing

1 month after start date.

·Recent change

From the next month.

·Already cancelled

Only via support.

Landline subscription:

·Active product

1 month after start date.

·No start date yet

Only from the start date.

Mobile subscription: Currently changes are only possible via support. In general: 1 month after the start date.

⚠ Important
Teleboy does not make automatic contract changes. The terms agreed at signup always apply. All changes must be initiated by you via the customer center or by contacting support.