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problem solution

A wrong programme was recorded
This is due to short-term programme changes on the part of the television stations over which we have no control. This could be due to current events or spo...
Tue, 25 Jun, 2019 at 3:04 PM
The beginning or end of my recorded programme is missing
Teleboy and thus also the recording function depends on the broadcast times published by the television stations. Unfortunately, it happens again and again ...
Tue, 25 Jun, 2019 at 3:06 PM
I can't watch a show on replay
Please check here if the replay has been activated. Please also note that for legal reasons the replay memory may only be filled with broadcasts after t...
Tue, 25 Jun, 2019 at 3:38 PM
My recording or download is not working
Please contact our support and tell them the title, the station and the broadcast time
Tue, 25 Jun, 2019 at 3:38 PM
Computer: Player window remains black or displays error messages
Clear the history, cookies and cache of your browser, restart the browser and log back in to Teleboy. This should fix the problem. If not, try another brows...
Tue, 25 Jun, 2019 at 3:40 PM
Computer: I can't watch Teleboy via Safari 10 and always get an error message
Update your browser. If this is no longer possible, the OS X operating system must be updated on the computer. If an update to the version "Sie...
Tue, 25 Jun, 2019 at 3:43 PM
Computer: Internet Explorer 11 lacks some features
Unfortunately, Internet Explorer 11 is not fully supported, so some functions are missing, such as the download function. With other browsers, such as Micr...
Tue, 25 Jun, 2019 at 3:45 PM
I have ordered or renewed a subscription on iTunes, but I still only have access to the free service.
If you have just purchased your subscription - i.e. you have not been a customer before or in the meantime - just open the app on your iPhone, iPad or Apple...
Wed, 24 Jul, 2019 at 2:48 PM
My App or Chromecast crashes regularly
This could be because your Google Play Store was not pre-installed on your device and had to be downloaded from the store (Amazon, Samsung Store) pre-instal...
Tue, 25 Jun, 2019 at 3:48 PM
Why do I miss stations Teleboy actually offers?
Probably these stations are not in your station list yet. You can find them here. You can add your favourite stations to the station list by ticking the box. 
Tue, 25 Jun, 2019 at 3:50 PM