The beginning or end of my recorded programme is missing

Teleboy, and thus also the recording function, is dependent on the broadcast times published by the TV stations. Unfortunately, it happens again and again that a broadcaster does not adhere to these.

Since we have no influence on this, we try to prevent this problem by providing a buffer of 5 minutes at the beginning and 15 minutes at the end of each broadcast.

Unfortunately, for licensing reasons, we are not allowed to offer time-corrected recordings after the fact.

However, we can offer you to contact our customer service once, and we will send you an alternative broadcast (if available).

You can simply open a ticket, and we will get back to you as soon as possible.