I get an error message

If you receive an error message, this can have various causes.

Here you will find an overview of the most common errors and how the problem can be solved:

Error code

Cause

Solution

T999

The Samsung TV app could not be downloaded from our server.

Reasons: DNS settings, adblocker or firewall prevent connection requests to our server.

Disable DNS on the router, firewall or AdBlocker.

If the problem persists, please contact our support team.